Reference

Legal terms for your bolu99 account

bolu99 Legal sets out how account access, payment records and personal data are handled for you in Indonesia.

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bolu99 Legal terms for your bolu99 account
CONTACT THE TEAM

Legal help for account questions

A clear contact path matters when a Legal question affects your account or payment record. Start from the account help route and include the email or phone detail connected with your profile, plus the relevant transaction reference. We can then identify the request without asking you to send a full password or wallet PIN. If you are in Medan, the same support route applies, while access still depends on local law.

Team online

Account access

If your phone verification does not complete, contact us through the account help route with the registered phone detail. We can explain which Legal check is pending and what account step is needed before access can continue.

Payment evidence

For a DANA, OVO, GoPay or QRIS question, send the payment reference and the date shown in your wallet record. We compare that evidence with the account ledger and explain whether a correction or further check is required.

Policy request

When you want a Legal clarification or a change request, state the exact account detail involved rather than sharing your password. We direct the request to the appropriate support path and keep the response tied to your profile.

DATA PRACTICES

How we handle Legal requests

We keep the Legal process practical: identify the account, check the relevant record, and explain the next step in plain English.

Data handling

We use the details you provide, such as your registered phone number and payment reference, to manage account access and…

Cookie controls

Our website may use cookies or similar browser storage to keep a session working and remember technical choices.

Account security

Phone verification helps connect access with the account holder.

Record retention

We retain account and payment records for the period needed to operate the account, answer disputes and meet applicable Legal…

Change requests

You can ask us to correct an inaccurate account detail or clarify how a record is used.

Identity checks

Before changing sensitive details, we may ask for the same phone verification used at account access.

Answers about bolu99 Legal

These Legal answers address the questions you may search before opening an account or sending a policy request. We keep the wording specific to account access, Indonesian payment records, data handling and local eligibility. If your situation is not covered, use the account help route and include the detail you want us to check.

bolu99 Legal covers account eligibility, phone verification, payment record handling, data requests, cookies, security and retention. Access depends on local law, so you must check whether the relevant activity is permitted where you are located before opening or using an account.

Yes. Legal terms apply when those local wallets or QRIS are connected with your account record. We may compare the registered account detail with the payment reference, and a mismatch can require an identity check before the related request continues.

Phone verification helps us connect account access with the person who opened the account and reduces changes made by someone else. If the check does not complete, use the account help route and provide your registered phone detail, never your password or wallet PIN.

You can ask us to clarify, correct or locate personal data connected with your account. State the exact field or record, such as a phone detail or payment reference, and use the registered contact route so we can assess the request securely.

Bank transfer and virtual account entries are matched against the account reference and transaction details supplied with the request. If the sender detail, amount or reference does not align, we may pause the check and ask for evidence from the originating bank record.

Access depends on local law and is not presented as permission for every location. You are responsible for checking the rules that apply where you are located. Our Legal terms and account checks still apply when access is available through a mobile browser or desktop browser.

Use the account help route and describe the policy change, data correction or access issue you want assessed. Include your registered contact detail and any relevant transaction reference, but do not send a password, wallet PIN or another person’s personal data.

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